Frequently asked questions

[Resa to provide: a short description of a first visit, for example a quick conversation about your goals and comfort, then your treatment.]

Choose Book an Appointment anywhere on the site. Pick your treatment, choose whether you will visit Resa or would like Resa to come to you, then choose a date and an available time and enter your contact details. You will see a full summary, including your deposit, before you send your request.

Yes. A $50 deposit is required to secure every appointment. Mobile appointments, where Resa travels to you, also include a travel fee that is paid together with the deposit: $50 for locations up to 30 minutes away, or $150 for locations 30 to 60 minutes away.

No payment is taken on the website. After you submit your booking request, a representative from Hai Life Wellness & Beauty will call you to collect your deposit (and travel fee, for mobile appointments) by Zelle or Cash App. Your appointment is confirmed once the deposit has been received.

Your requested time is held for you right away so no one else can book it, and you will receive an email confirming that we received your request. Your appointment stays pending until your deposit has been collected by phone. Once it is received, you will get a second email confirming your appointment.

We accept Zelle and Cash App for deposits, travel fees and the remaining balance.

Tips are always appreciated but never expected. You can add an optional tip when you book, and it is simply added to the balance you pay at your appointment by Zelle or Cash App. You are also welcome to tip at your appointment instead.

[Resa to provide: what clients should wear or bring.]

[Resa to provide: whether clients should arrive early, and how early.]

Deposits are non-refundable. If you cancel, or do not attend your appointment, your deposit is forfeited.

Yes. If you reschedule at least 24 hours before your appointment, your deposit carries over to your new appointment. If you reschedule with less than 24 hours’ notice, the deposit is not refundable and does not carry over.

To reschedule, use the contact form or email us.

Please let us know as soon as possible through the contact form or by email so your time can be offered to someone else. Deposits are non-refundable. If you would rather keep your deposit, consider rescheduling at least 24 hours ahead instead.

[Resa to provide: any health conditions, pregnancy or other situations where clients should check with their doctor first or let Resa know before booking.]

Yes. Resa can travel to you within 60 minutes of New Orleans. A travel fee is added to your deposit: $50 for up to 30 minutes away, or $150 for 30 to 60 minutes away. For locations more than 60 minutes away, please send us a message through the contact form for a custom rate.

Use the form on our Contact page or email sales@resawinwellness.com, and we will get back to you as soon as possible.